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A quality management standard describes, the management of an enterprise which requirements must meet, in order to correspond to a certain standard during the conversion of the quality management, and can both informatively for the conversion within an enterprise or also for the proof of certain standards opposite third serve.
With the standard series EN ISO 9000ff standards were created, which document the principles for measures to the quality management. They together form a coherent sentence of standards for quality management systems, which are to facilitate the mutual understanding on national and international level.
Each product is subject to other specific requirements and is therefore only under individual quality assurance measures to be produced. Quality management systems however are not product-oriented and can specify therefore independently of the industry and the specific products a similar structure.
Successful leading and operation of an organization require that she is led and steered in systematic and clear way. A way to success can be the introduction and maintenance of a management system, which is aligned to constant increase in efficiency, by considering the requirements of all interested parties. An organization to lead and steer covers the quality management apart from other management disciplines also.
The new standards EN ISO 9000:2000 FF are in principle process orientated developed. The predecessor standards defined 20 elements of the quality management, which corresponded to the standard processes of the producing industry of the development over production and assembly up to the customer service, so that the structure of the ISO 9000:1994 FF made the transmission more difficult e.g. on service enterprise.
defines bases and terms to quality management systems.
The bases for quality management systems and the terms used in the standard series EN ISO 9000ff are described. Also the process orientated beginning of the quality management based on the Deming Cycle (also PDCA circle, plan but hitting a corner act), designated after Edward Deming, is explained.
The ISO 9000:2000 in the year 2005 revised, over uniform definitions for the standards ISO 9001:2000 and ISO 19011:2002 was extended, and published as ISO 9000:2005 in December 2005.
it specifies the requirements to a quality management system for the case that an organization must state their ability to make products available which fulfill the requirements of the customers and possible official requirements and aims at, increasing the customer satisfaction.
This standard describes modelful the entire quality management system and is basis for a comprehensive quality management system.
The eight principles of the quality management:
The introduction of a quality management system is a strategic decision for an organization.
If an organization wants to orient itself more strongly at its customers, in order to attain competition advantages, it has a coat with this standard, with which it can dress. The standard gives only a certain framework, which is calm many further as the predecessor standards.
The process orientated beginning is based on the four main cases of an organization, which convert an input into an output.
The five main chapters are:
The standard regards these processes (procedures) and compares the input with the expenditure.
The current EN ISO 9001 in the year 2000 one revised for the last time (9001: 2000). The next publication is planned for the year 2008.
makes available a manual, which regards both the effectiveness and the efficiency of the quality management system. The goal of this standard exists in the increase in efficiency of the organization as well as the improvement of the satisfaction of the customers and other interested parties (like e.g. the public interested in the business activity of the enterprise).
a guidance makes available for auditing quality and environmental management systems.
The following standards withdrew:
ISO 8402:1994: "quality management and quality assurance contains - terms" and defines the fundamental ideas for the quality conception, how it for products and services, for which preparation and use of quality standards are used and for mutual understanding with international communication.
EN ISO 9002:1994 : regarded only one cutout from the developing process of a product, by having only production and assembly in the view, thus the ranges, within which suppliers fulfill their subtasks. This standard lost its validity with the revision of the standard series to the quality management (ISO 9000ff) in the year 2000. In a transition period to at the end of 2003 there were still certificates according to this standard.
EN ISO 9003:1994 makes statements among other things the quality assurance within the range of responsibility, error correction. This standard is applicable between suppliers and customers, if with the supplier a proven quality assurance system exists. This standard lost its validity with the revision of the standard series to the quality management (ISO 9000ff) in the year 2000. In a transition period to at the end of 2003 there were still certificates according to this standard.
International standards are only written in English language (in former times French was equal). The national member organizations of the ISO are responsible for translations.
Regional standardization organizations like the European committee for standardization can transfer international standards to their standardisation work. European standards, under it the EN ISO 9001, are set in German, English and French into force; each version applies equally.
National standardization organizations can transfer international standards and regional standards to their national standardisation work, so the German DIN EN ISO 9001:2000, the Austrian EN ISO 9001:2000 or the Swiss SN EN ISO 9001:2000.
There is a set from industry-specific standards to the quality management, which are written partly than auxiliary standards to the EN ISO 9001:2000 or than manual.
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