CCO Chief Customer Officer is that or that in the management, usually executive committee, which worries mainly about affairs of customer and has responsibility for this. These are round i.d.R. all activities around the selling, from the customer strategy development and - adjustment, the TOP customer service, tasks of representation, selling control and - controlling, customer complaints (quantity and importance dependent), controlling of the recuperation etc.

Usually it is not a full-time function, but a "Nebenaufgabe". Coming from America, here however the introduction of a "selling executive committee" will increase also ever more, in particular with enterprises, which are active in an competition-intensive surrounding field with strong economic situation dependence. To find frequent "directors of selling" or "market range leaders" (e.g. in banks) are, whose task into the direction described above go, predominantly however from control and Controlling criteria is due. If however alone the responsibility for the entire selling and all customers does not carry, it is not yet a CCO in the actual sense.

See also

• CBO Chief Branding Officer
• CDO Chief development Officer
• CEO Chief Executive Officer
• CFO Chief Financial Officer
• CIO Chief information Officer
• CKO Chief Knowledge Officer
• CMO Chief marketing Officer
• COO Chief operating Officer
• CPO Chief Purchase Officer
• CRO Chief Risk Officer
• CSO Chief Security Officer
• CTO Chief Technical Officer
• CVO Chief Visionary Officer

Articles in category "Chief Customer Officer"

We found here 21 articles.

Related Websites

We found here 5 related websites.

• Darwin - Magazine -
  Chief Customer Officer Both the pros and cons of the concept are valid, but the fact remains that someone in an organization needs to become an advocate for ...


• destinationCRM.com: Profiling a Chief Customer Officer
  Scan the corporate roster and look for someone holding the title of Chief Customer Officer, or CCO. This burgeoning new position will increasingly represent ...


• destinationCRM.com: Profiling the Chief Customer Officer
  Is the chief customer officer a meaningful addition to the widening CXO pantheon, ... "All the forces of gravity suggest the chief customer officer (CCO) ...


• The CEO Refresher - Chief Customer Officer
  A Chief Customer Officer (CCO) is an executive-level customer advocate, uniquely accountable for maintaining and enhancing the strength of the customer base ...


• Wiley::Chief Customer Officer: Getting Past Lip Service to ...
  With all these tools, leaders can address the organizational challenges they face with an exhaustive review of the Chief Customer Officer role and an ...